Spa Policies
RESERVATIONS:
In order to ensure that you obtain your desired appointments, it is recommended scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card will be required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
SAFETY AND NEW GUIDELINES:
Before Your Appointment:
1. Please confirm your appointment. You will receive a reminder email 24 hours prior to your appointment. If you do not have a credit card on file, please fill in requested card information to confirm appointment. Bluffton Therapeutic Massage may cancel unconfirmed appointments without notice.
2. If you are experiencing headaches, cough, fever, nausea, congestion or runny nose or any other possible symptom of Covid, you will be rescheduled. Please keep in mind, if you come to an appointment knowingly with symptoms, you will not be worked on and charged the full amount of service.
3. If you need to reschedule, you can do so through the Fresha app or contact me for a new appointment date.
ARRIVAL TO YOUR APPOINTMENT
Arrival time:
Please make sure you are feeling 100% well before you arrive to your appointment. Please arrive no more than 10 minutes prior to the scheduled time. You will be met by the therapist in the waiting room.
Late Arrival Policy:
All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time due to tardiness, the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.
SANITATION:
You can expect a clean and sanitized office lobby, massage area. and bathroom. I will be cleaning all surfaces and disinfecting before and after each client. Hand sanitizer will be available through the office. A HEPA air purifier will be used in the massage room before, during and after your session.
PAYMENTS ACCEPTED:
All spa services will be required to keep a credit card file to confirm the appointment and for contactless checkout. Your card will not be charged, until the day of your appointment. Cash is also accepted.
CANCELLATION POLICY AND FEES:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the therapist's scheduling policies. Should you need to cancel or reschedule, please notify at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee. There is a 50% fee when cancelling within 24 hours, and a 100% no show fee. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.
SPA PROMOTIONS:
Spa specials cannot be used in combination with any other offer, promotions or gift certificates.
CLIENT MISSCONDUCT:
Inappropriate contact with the therapist is forbidden and will result in a terminated session and a permanent ban from Bluffton Therapeutic Massage LLC. Full service charge will be incurred.